Horizon Products maintains full ownership of the products until full payment has been obtained. Please note that shipping is FREE with the United States but there is a charge of $15.00 for shipping outside the United States.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded (for overseas customers). It is not possible to change your order once it has been submitted. This also includes changing the size of the product, removing an item, changing the delivery address or payment method. All packages are sent via your selected shipping option from our warehouse in Cabot, Arkansas.
Your order will be sent within 3 working days after it has been placed. Orders ship from Monday to Saturday from our warehouse in Cabot, Arkansas. Orders placed on holidays or weekends will be processed the next business day. If items in your order are out of stock, we’ll notify you by e-mail. Most backorders ship within 5-7 days.
All of our ackages are small enough to ALWAYS be deliverable, which means no signature is required.
50 States and U.S. Territories
- Orders ship from Monday through Saturday from our warehouse in Cabot, Arkansas.
- We can ship to post office boxes if and only if you are located within the continental U.S.
- Backordered items will be shipped via USPS. Backordered items cannot be shipped two-day or express.
- Most backorders ship within 5-7 business days.
- APO/FPO will arrive within 10-22 business days via USPS. Please note the budget service must be selected for APO/FPO’s.
- The shipping threshold is based on the transaction price before tax is added (overseas only-if applicable).
- Please note that delivery times are approximate and they do not include processing time. It typically takes one day to process and fulfil and order.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a full refund.
When we receive the product, we will refund the value of the purchased the product and any associated shipping costs.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
The purchase of a Zerk Zapper comes with a 2o year warranty. If something is wrong with the product, your claim should be sent to us as soon as possible. If your claim is justified, we will refund your shipping expenses.
How to Return a Product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your shipping charges if we have to reimburse them.
Please enclose your receipt with the returned products.
Our return address is:
19 Evergreen Rd.
Cabot, Arkansas 72023
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.